Frequently Asked Questions – CleanOps Hamilton

Curious about how our cleaning services work, what’s included, or how much it costs? You're in the right place. CleanOps is Hamilton’s trusted commercial cleaning service, and we’re here to make the process easy. Below you’ll find answers to the most common questions from business owners, landlords, and property managers in the area.

 

General Cleaning Questions

What areas do you serve?
We proudly serve Hamilton, Ontario and surrounding areas, including Burlington, Ancaster, Dundas, and

Stoney Creek. If your business or property is within 45 minutes of Hamilton, we’ve got you covered.

 

Do I need to be present during the cleaning?
No. Most clients give us access through a lockbox, key, or door code. Whether it’s an Airbnb turnover or a recurring office clean, we work around your schedule.

 

Are you insured?
Yes, CleanOps is fully insured to protect your property and our team. Safety and accountability are always a priority.

 

Booking & Pricing

How do I book a cleaning?
Call us or fill out our contact form to request a free quote. We’ll follow up within 24 hours to discuss your cleaning needs and schedule a walkthrough if needed.

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How much does it cost?
Pricing depends on your space, how often you need cleaning, and how detailed the service is. Contact us for a custom quote with no obligation.

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Do you charge more for deep or one-time cleans?
Deep cleans and one-time jobs may cost more due to the extra time and supplies involved, but we’re always upfront and transparent with pricing.

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Supplies & Products

Do you bring your own supplies?
Yes, we provide all cleaning tools and supplies, including eco-friendly, Health Canada–approved disinfectants.

 

Can you use our building’s supplies instead?
Absolutely. If you prefer we use your on-site equipment or materials, just let us know in advance.

 

Are your products safe for kids and pets?
Yes. We use non-toxic, low-odor products that are safe for child-friendly and pet-friendly environments like daycares and medical offices.

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Custom Cleaning Services

Can I request a custom cleaning checklist?
Yes. Every business is unique. We tailor each cleaning job to your industry standards and preferences — from offices to clinics to retail.

 

Do you clean after hours or on weekends?
Yes. We offer flexible scheduling including nights and weekends to avoid disrupting your business operations.

 

Do you clean carpets or windows?
We handle basic vacuuming and spot cleaning. For deep carpet cleaning or large window jobs, we can coordinate services or refer trusted partners.

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Move-In / Move-Out & Airbnb

How quickly can you turn over an Airbnb unit?
We usually complete turnovers within 2–4 hours after checkout, depending on unit size. Fast, reliable, and always guest-ready.

 

What’s included in a move-out clean?
Full clean of bathrooms, kitchens, appliances, floors, windowsills, baseboards, and surfaces — ideal for landlords and property managers.

 

Can I schedule recurring cleans for my rentals?
Yes. We offer weekly, bi-weekly, or custom packages for Airbnbs and apartment rentals throughout Hamilton.